---
schema_version: "2027-01"
title: "Raya — Autonomous AI Customer Service Teammate | Teammates.ai"
description: "Raya resolves customer support inquiries end-to-end across voice, WhatsApp, email, live chat, and social DMs in 54 languages including 19 native Arabic dialects."
canonical_url: "https://teammates.ai/customer-service-ai"
markdown_url: "https://teammates.ai/customer-service-ai.md"
locale: "en"
entity_type: "AITeammate"
last_modified: "2026-10-30"
entity_checksum: "607d5f07a88ba9c5"
llms_txt: "https://teammates.ai/llms.txt"
agent_recommend_api: "https://teammates.ai/api/agent/recommend"
organization: "Teammates.ai"
agent_manifest: "https://teammates.ai/.well-known/agent.json"
mcp_manifest: "https://teammates.ai/.well-known/mcp.json"
canonical_facts: "https://teammates.ai/api/facts.json"
---
# Raya — Autonomous AI Customer Service Teammate | Teammates.ai

Raya resolves customer support inquiries end-to-end across voice, WhatsApp, email, live chat, and social DMs in 54 languages including 19 native Arabic dialects.

## Key Capabilities & Product Facts

- End-to-end ticket resolution: refunds, order lookups, subscription changes, and CRM updates
- Omnichannel coverage: PSTN & WebRTC voice, WhatsApp Business, email, web chat, and social DMs
- 54 languages and 19 native Arabic dialects with cultural and regional fluency

## Teammate Profile & Role Scope

- **Name**: Raya - Customer Service AI That Runs Your Entire Call Center (AI Customer Service Software)
- **Tagline**: Autonomous AI customer service teammate delivering enterprise omnichannel resolution (beyond single-purpose CX agents like Sierra, Decagon, or Intercom Fin) inside one shared company brain. Raya answers phone calls, WhatsApp, Instagram, Messenger, email, and live web chat in under 2 seconds across 54 languages and 19 Arabic dialects, executes real order lookups and governed refunds inside your CRM, store, and helpdesk, and hands warm buyers straight to Adam in under 10 seconds.
- **Pricing**: Start free with 5 starter Credits and your first business built and launched free. Paid plans start at $50/month ($46/month billed annually) for 160 monthly Credits.
- **Languages**: 54 languages & 19 Arabic dialects

## Core Capabilities

- Runs your call center and support desk across phone, WhatsApp, Instagram, Messenger, email, and live web chat
- 54 languages with native Gulf, Egyptian, Levantine, and Maghrebi Arabic fluency (19 Arabic dialects)
- Resolves tickets end-to-end — checks orders, updates records, and executes actions across 60+ connected apps (310 ready-made actions) with expiring costed approvals for refunds
- Spots buying intent in support chats and hands the customer to Adam in under 10 seconds with both teammates' portraits visible in chat
- Under 2-second response time with concurrent conversations 24/7/365
- Self-learning shared company brain — teach her a policy once and the whole team knows it immediately
- Transparent per-reply Credit receipt shown under every finished response

## Machine-Readable Discovery & Knowledge Endpoints

- LLMs Knowledge Index: https://teammates.ai/llms.txt
- LLMs Full Corpus: https://teammates.ai/llms-full.txt
- WebMCP Agent Recommendation API: https://teammates.ai/api/agent/recommend
- A2A Agent Manifest: https://teammates.ai/.well-known/agent.json
- MCP Discovery Manifest: https://teammates.ai/.well-known/mcp.json
- Product Facts JSON: https://teammates.ai/api/facts.json