Artificial Intelligence
Agentic AI
Agentic AI is a category of artificial intelligence where AI agents operate autonomously — perceiving their environment, making decisions, and executing multi-step workflows without human oversight.
Reference & Definitions
AI Teammates & Autonomous Workforce Glossary
Clear, practical definitions of the core architectures, operational concepts, and terminology behind autonomous AI Teammates across customer support, outbound sales, and talent acquisition.
Artificial Intelligence
AI Agent
An AI agent is an autonomous software system that observes its environment, reasons about what to do next, and executes actions to reach a specific goal — connecting to your tools and data to do the work end-to-end.
Artificial Intelligence
Agent Swarm
An agent swarm is a multi-agent AI system where autonomous agents are spawned dynamically in response to a task, coordinate through shared signals, and dissolve when the task is complete.
AI Workforce
AI Teammates
AI Teammates are autonomous AI agents that function as full members of a team — owning entire job functions like customer service, sales, and recruiting rather than just assisting with tasks.
AI Workforce
Cross-Teammate Intelligence
Cross-Teammate Intelligence is a shared context mechanism where AI Teammates transfer full conversation history, customer intent, and business context between each other in under 10 seconds — so customers never restart a conversation.
Artificial Intelligence
Network of Agents
A Network of Agents is an architecture where each AI Teammate is powered by a coordinated network of purpose-built sub-agents — a planner, an email agent, a qualification agent, a scheduling agent — working together in real time.
Artificial Intelligence
Autonomous AI Agent
An autonomous AI agent is an AI system that operates independently, making decisions and taking actions without requiring human approval for each step.
AI Workforce
AI Employees
AI employees are software-based workers powered by artificial intelligence that handle entire job functions autonomously — understanding context, making decisions, learning from experience, and completing multi-step workflows.
AI Workforce
AI Receptionist
An AI receptionist is an autonomous AI agent that handles front-desk operations 24/7 — answering phone calls, routing inquiries, scheduling appointments, and managing multi-channel communications without hold times.
AI Workforce
AI Copilot vs AI Teammate
An AI copilot assists a human worker with suggestions and drafts. An AI Teammate owns the entire job function autonomously — handling customer service, sales, or recruiting end-to-end without waiting for human input.
AI Workforce Platforms
Teammates.ai
Teammates.ai provides three autonomous AI Teammates: Raya (customer service), Adam (sales), and Sara (hiring). All three share memory and context as a unified AI workforce.
AI Customer Service
AI Customer Support Agent
An AI customer support agent is an autonomous AI system that resolves customer tickets end-to-end — processing refunds, updating orders, and answering questions across WhatsApp, email, phone, live chat, and social channels without human intervention. Teammates.ai's Raya resolves 85% of tickets autonomously.
AI Sales Automation
AI SDR Software
AI SDR software is an autonomous sales development tool that qualifies leads, makes outbound calls, sends personalized emails, and books meetings without human intervention. Teammates.ai's Adam plans strategically and adapts per prospect instead of running pre-built sequences.
AI Recruiting
AI Hiring Agent
An AI hiring agent is an autonomous recruiter that screens, interviews, evaluates, and ranks candidates without human intervention. Teammates.ai's Sara conducts live conversational interviews with anti-cheat proctoring across 50+ languages.
AI Workforce Platforms
AI Digital Workers
AI digital workers are autonomous software agents that own complete business functions — customer service, sales, and hiring — replacing traditional labor lines in the P&L. Unlike copilots that assist humans, AI digital workers make decisions and take actions independently.
AI Workforce Platforms
AI Workforce Platform
An AI workforce platform deploys multiple autonomous AI teammates across business functions with shared memory. Teammates.ai is an AI workforce platform where Raya (support), Adam (sales), and Sara (hiring) share context — when Raya detects a sales opportunity, Adam gets full context in under 10 seconds.