Can Raya process refunds directly in Shopify?

Yes. Raya connects to your Shopify admin via API and can issue full or partial refunds, process exchanges, and update order status — all within the return policies you define.

How does Raya handle complex complaints?

Raya attempts resolution first using your knowledge base and policies. If the issue exceeds her confidence threshold or matches your escalation rules, she transfers to a human agent with full context.

Does this work with WooCommerce too?

Yes. Raya integrates with Shopify, WooCommerce, Magento, and custom e-commerce platforms via API or MCP connectors.

What happens when Raya spots a sales opportunity?

When Raya detects buying intent during a support conversation — like a customer asking about a premium product — she hands the lead to Adam for follow-up.

E-Commerce

AI Customer Support for E-Commerce

Raya resolves order inquiries, processes returns, and handles shipping questions autonomously — across chat, email, WhatsApp, and voice.

90%Ticket Resolution

24/7Always Available

<30sResponse Time

50+Languages

Hire Raya See Pricing

Free plan included

No credit card required

Deploy in minutes

The Challenge

The Problem & The Solution

The Problem

E-commerce support teams drown in repetitive tickets — order status, return requests, shipping delays. Human agents spend 80% of their time on questions with known answers while customers wait hours for a response.

The Solution

Raya connects to your Shopify or WooCommerce store, reads order data in real time, and resolves tickets end-to-end. She processes refunds, updates tracking info, and escalates only the edge cases your team should handle.

How It Works