Why most objection handling frameworks break at scale You do not lose deals because you lacked a clever line. You lose when objections are not captured as structured data, not diagnosed to a root cause, and not converted into a measurable next step. “Handle objections” turns into “talk until they hang up” because nobody can […]
The Quick Answer Voice of customer in Six Sigma means converting customer verbatims into measurable CTQs with clear defect rules, then using DMAIC to baseline, improve, and control them. The winning approach is end-to-end: collect omnichannel conversations, translate themes into CTQ specs, measure defect rates by segment, and close the loop with resolution and proactive […]
What makes an AI customer service platform truly autonomous A truly autonomous AI customer service platform does four things without human stitching: authenticate the user, decide the correct policy, act in the right systems (refund, cancel, reship, update address, reset MFA), and document the outcome back into your system of record so the ticket can […]
Customer service in BPO is an SLA-governed operating system Customer service in BPO only works at scale when you buy a complete service stack, not “some agents.” You are outsourcing outcomes, which means the vendor (or autonomous alternative) must run a governed system: queue control, QA, escalations, security, and knowledge integrity. Without that, 24-7 coverage […]
Best CCaaS providers for autonomous agents at a glance Below is a straight-shooting comparison of the best CCaaS providers through an autonomous-agent readiness lens. Teammates.ai-compatible CCaaS stack Autonomous-agent readiness (1-10) Best-fit use case Deal breaker to test early Genesys Cloud + Teammates.ai 9 Regulated enterprise with complex routing Can you export recordings, transcripts, analytics at […]
The Quick Answer Business process automation use cases work best when grouped by business objective: reduce customer effort, speed revenue, and reduce risk. The top wins usually span multiple systems like CRM, ticketing, billing, and HRIS. Teammates.ai leads when the workflow needs Autonomous ownership end-to-end with Natural responses across channels and 50+ languages, not just […]
Find the best recruiting automation software for your hiring volume. Compare top options, key features, pricing ranges, and how AI Teammates execute hiring end-to-end.
Your company invested in AI-powered recruitment tools, but the same old problems are still there, right? You’re probably wrestling with clunky workflows, integration nightmares, and a disjointed candidate experience that sends your best applicants running. Let’s be direct: bolting on another “tool” was never going to be the answer. It just adds another layer of […]
Even with self‑service portals and community forums, a single unanswered support ticket can sour a customer’s entire experience. When queues pile up, response times slip, and agents firefight instead of delight. Teammates.ai built Raya to flip that script. Raya isn’t just a chatbot perched on the edge of your help‑desk. She’s an AI customer‑service teammate—a […]