Better-than-human performance AI Calls Even in our digital-first age, the phone call remains one of the most effective tools businesses have for connecting with customers and prospects. Voice conversations allow real-time dialogue, build deeper connections, and handle sensitive or complex issues that simply can’t be addressed by text or email alone. But there’s a catch: […]
Autonomous AI Teammates In 1983, something quietly changed the world. Computers adopted a new standard called TCP/IP, transforming isolated machines into the internet we now depend on daily. At the time, this shift went unnoticed by most people—but its impact shaped the modern world. Today, artificial intelligence is experiencing a similar moment—one equally quiet but […]
Many businesses have started incorporating AI in their customer service. Their customers expect fast, 24/7 support; only AI can make that possible. The AI customer service market was worth $308 million in 2022, but it’s expected to skyrocket past $3 billion by 2032. In this guide, we’ll break down the biggest benefits of AI in […]
While critics might argue that we haven’t achieved as much ever since the advent of artificial intelligence in the 1950s, we have, nonetheless, come a long way. Who would have thought that one day, robots would help us with tasks and answer our questions at a speed faster than humans could ever reach? AI in […]
In the past, when customer bases grew, customer service teams would scramble to hire more agents. And when peak seasons like Black Friday hit, they’d resort to hiring temporary staff as a quick fix. However, we’re seeing more and more companies keeping their support teams lean while still getting more done by augmenting their processes […]
Businesses love the idea of AI in customer service. More automation, fewer headaches, lower costs—what’s not to like? Industry experts predict AI will play a role in 100% of customer interactions in the near future. But customers? They want control. They don’t want to be trapped in endless loops, screaming, “Talk to a real person!” […]
Many businesses think speed is the key to great customer service, while others say the personal touch matters more. Yet top experts, like Tom Eggemeier at Zendesk, predict AI will show up in every customer conversation, with 80% of problems settled by bots. That might be awesome for saving time. But it also challenges companies […]
Introduction Artificial Intelligence (AI) is rapidly transforming how we interact with technology, and one of its most groundbreaking applications is AI agents. These intelligent software programs are designed to autonomously perform tasks, make decisions, and interact with humans and other systems. In this blog, we will explore what AI agents are, their types, applications, and […]