How does Teammates compare to Decagon?

Both achieve autonomous customer support resolution. Decagon is a single-function support agent. Teammates provides 3 AI teammates (support + sales + hiring) with shared memory — when Raya detects a sales opportunity, Adam gets full context in under 10 seconds.

Is Decagon cheaper than Teammates?

Decagon's enterprise pricing is not public but estimated at $5K-$50K+/month. Teammates starts at $25/mo with a forever-free plan. Credit-based pricing means you pay for outcomes, not seats.

What channels does Teammates support that Decagon doesn't?

Teammates supports WhatsApp, email, phone, Instagram, Facebook Messenger, Slack, Teams, and live chat — all in one inbox. Decagon focuses on fewer channels.

Can I migrate from Decagon?

Yes. Export your knowledge base, import to Teammates, connect your channels (including WhatsApp, email, and phone), and go live in under 24 hours.

Decagon Alternative 2026

Support AI That Powers Your Whole Business

Name: Teammates vs Decagon: AI Workforce vs Support Agent
Item: Decagon
Author: Teammates AI

Decagon builds one support agent. Teammates gives you a full AI workforce: support + sales + hiring. Shared memory. From $25/mo.

Decagon

Enterprise-only AI support agent

Enterprise-only pricing (est. $5K-$50K+/mo)
Customer support only — no sales or hiring
Implementation takes weeks to months
Limited multilingual support
Data stays siloed in support

Est. $5K-$50K+/mo

Teammates AI

3 AI teammates with shared memory

3 teammates: Support + Sales + Hiring
Deploy in 10 minutes, no implementation team
8+ channels: WhatsApp, email, phone, chat, Instagram, Facebook, Slack, Teams
50+ languages, 20+ Arabic dialects
Shared memory across all teammates

From $25/mo — everything included

Get Started Free

G2: AI Support Platforms Comparison 2026

Trusted by leading organizations around the world

Join leading teams using AI Teammates

Their Product. Our Feature.

Everything Decagon Does Is One Feature Inside Teammates

Decagon builds a strong AI support agent — but support is only one function. Teammates gives you Raya for customer support, Adam for sales outreach, and Sara for candidate screening. All three share memory and context. When Raya detects a sales opportunity, Adam gets the full conversation in under 10 seconds. Decagon keeps your data siloed in support. Decagon requires enterprise contracts and weeks of implementation. Teammates deploys in 10 minutes from $25/mo.

Decagon

Enterprise AI support agent for complex customer inquiries

1
AI agents for complex customer inquiries
2
Multi-step autonomous resolution
3
Enterprise-grade integrations
4
Backed by a16z and Bain Capital Ventures
5
Enterprise-only pricing (est. $5K-$50K+/mo)

That's their entire product

Raya

Enterprise AI support agent for complex customer inquiries + much more

3 AI teammates: Support, Sales, Hiring
8+ channels: WhatsApp, email, phone, chat, Instagram, Facebook, Slack, Teams
Autonomous ticket resolution (90%+)
Takes real actions (refunds, bookings, lookups)
Deploy in 10 minutes, not weeks
50+ languages including 20+ Arabic dialects
Self-healing knowledge base
Shared memory across all teammates
All-inclusive pricing from $25/mo

And it all works with Raya, Adam & Sara

Proprietary Network of Agents

Decagon has Decagon AI agent (complex inquiry resolution, enterprise-only). Each Teammates teammate is a coordinated network of purpose-built sub-agents working together in real time.

Decagon

Decagon AI agent (complex inquiry resolution, enterprise-only)

Raya

Resolution agentKnowledge agentEscalation agentChannel routing agentAction execution agent

Feature Comparison

Decagon vs Teammates

Feature	Decagon	Teammates AI
AI Resolution	High (enterprise-grade)	85%+ autonomous resolution
Pricing	Enterprise-only (est. $5K-$50K+/mo)	From $25/mo (credit-based)
Sales AI	None	Adam — included
HR/Recruiting	None	Sara — included
SMB Access	Enterprise-only	Free plan available
Setup Time	Weeks to months	10 minutes
Channel Coverage	Limited channels	8+ (WhatsApp, email, phone, Slack, Teams, Instagram, Facebook, chat)
Languages	English-focused	50+ (incl. 20+ Arabic dialects)
Knowledge Base	Standard ingestion	Self-healing (auto-detects gaps, learns from human resolutions)
Cross-Function Context	Support only	Shared memory across support, sales, hiring (<10s)
Built-in CRM	Requires external CRM	Native CRM + external connections

Pricing Comparison

Enterprise-Grade AI at SMB Pricing

Decagon serves enterprises only. Teammates delivers the same autonomous capabilities to everyone — from $25/mo.

Decagon

PricingEnterprise-only

Estimated Cost$5K-$50K+/mo

ImplementationWeeks to months

FunctionsSupport only

Annual (est.)$60,000+

Teammates AI

3 AI TeammatesIncluded

No ContractMonthly

Instant Deploy10 minutes

Support + Sales + HiringIncluded

Annual CostFrom $300

Save $59,700+/year

Migration Guide

Switch from Decagon in a Week

Same resolution quality. 3 functions instead of one. Deploy in minutes, not weeks.

Your 1-Week Migration Path

Day 1

Setup & Import

Create Teammates account (10 minutes)
Import knowledge base and training data
Connect existing channels (WhatsApp, email, chat, phone)

Day 2-3

Configure & Test

Raya auto-learns your resolution patterns
Configure escalation and routing rules
Run parallel with Decagon for validation

Day 4-5

Expand & Go Live

Route all support traffic to Raya
Deploy Adam for sales outreach
Deploy Sara for candidate screening

Day 6-7

Optimize & Cancel

Review resolution metrics and fine-tune
Self-healing knowledge base fills any gaps
Cancel Decagon contract at renewal

Ready for 3 AI Teammates Instead of 1 Agent?

Support + sales + hiring. Shared memory. From $25/mo.

FAQ

Frequently Asked Questions

Both handle complex customer inquiries autonomously. The difference: Decagon is enterprise-only with opaque pricing. Teammates starts at $25/mo and deploys in 10 minutes. Plus Teammates includes sales AI (Adam) and hiring AI (Sara) — Decagon only does support.