Raya - Customer Service
Configure Raya across chat, email, WhatsApp, and social channels. Manage knowledge bases and escalation rules.
7 articles
Chat Widget Setup
Install and configure the Raya chat widget on your website so she can greet visitors and resolve questions instantly.
Email Channel
Connect your support inbox so Raya can read, draft, and send email replies on your behalf with configurable auto-response rules.
WhatsApp Setup
Connect Raya to WhatsApp Business API so she can receive and respond to customer messages on WhatsApp, 24/7.
Social Channels
Connect Raya to Instagram, Facebook, and Slack so she can handle DMs, respond to story mentions, and send escalation alerts to your team.
Knowledge Base Management
Build and maintain Raya's knowledge base so she gives accurate, on-brand answers across every channel.
Escalation Policy
Configure when and how Raya hands conversations to human teammates using prompt-based escalation policies and pre-built templates.
Raya Analytics
Understand Raya's performance dashboard: conversation metrics, resolution rates, escalation trends, and how to use data to improve her answers.