Adam Campaigns Stopped, No Audio, or Booking Failures
Fix issues where Adam's outbound campaigns stop unexpectedly, calls have no audio, or Adam fails to book meetings with prospects.
Common Adam Issues at a Glance
The table below covers the most frequent Adam issues, their likely causes, and the fastest fix for each.
| Symptom | Likely Cause | Quick Fix |
|---|---|---|
| Campaign stopped making calls | Zero credit balance | Add credits or enable auto-top-up |
| Campaign shows "Paused" status | Campaign manually paused or no valid leads remaining | Resume campaign and verify lead list |
| Calls connect but no one hears anything | Voice configuration or telephony region mismatch | Verify phone number and test with your own number |
| Adam does not book meetings | Calendar not connected or no available slots | Reconnect calendar and check availability settings |
Outbound Campaign Stopped Unexpectedly
When an Adam campaign stops mid-run, the cause is usually credits, lead list, or phone number configuration. Work through these steps.
- 1
Check your credit balance
Adam uses 10 credits per 30 voice minutes. Go to Dashboard > Billing and confirm you have enough credits for the remaining calls. Enable auto-top-up to avoid mid-campaign pauses.
- 2
Verify your phone number is active
Go to Dashboard > Adam > Phone Numbers and confirm your outbound number shows "Active". If it shows an error, the telephony provider may have flagged it. Contact support for assistance.
- 3
Check lead list validity
If all leads in the campaign have invalid phone numbers or have already been contacted, the campaign has nothing left to call. Add new leads or start a new campaign.
- 4
Review campaign error logs
Go to Dashboard > Adam > Campaigns and click into the paused campaign. The activity log shows why each call failed (e.g., "invalid number", "no answer", "provider error").
No Audio on Calls
If Adam's calls connect but the recipient hears silence or the call drops immediately, the issue is usually voice configuration or network-related.
- 1
Test with your own phone number
Create a test campaign with your phone number as the only lead. Call yourself and verify you can hear Adam speaking. This rules out lead-specific issues.
- 2
Check telephony region settings
In Dashboard > Adam > Settings, verify the telephony region matches your target audience location. Mismatched regions can cause audio routing failures.
- 3
Check firewall and port access
If your organization uses a corporate firewall, confirm it allows outbound traffic on the ports required by the telephony provider. Ask your IT team to whitelist the voice endpoints listed in your dashboard.
- 4
Check the status page
Visit the Teammates.ai status page to see if there are any ongoing voice infrastructure issues. If there is an active incident, wait for resolution and retry.
Adam Fails to Book Meetings
If Adam qualifies a prospect during a call but does not book a meeting, the problem is usually calendar connectivity, availability, or timezone settings.
- 1
Verify calendar connection
Go to Dashboard > Adam > Calendar and confirm Google Calendar (or your provider) shows "Connected" with read/write permissions. If disconnected, re-authorize the connection.
- 2
Check working hours and availability
In calendar settings, confirm your working hours leave open slots for bookings. If buffer time between meetings is too long or working hours are too restrictive, Adam cannot find available times to offer prospects.
- 3
Verify timezone settings
A timezone mismatch between your calendar and Adam's configuration can cause Adam to offer times that look unavailable. Confirm both are set to the same timezone in Dashboard > Settings and your calendar provider.
- 4
Test a manual booking
From the dashboard, try manually creating a test meeting through Adam. If the manual booking fails, the issue is with the calendar integration itself. If it succeeds, the issue may be with how Adam qualifies the prospect during calls.
Getting More Help
If these steps do not resolve the issue, contact our support team at hello@teammates.ai or visit teammates.ai/contact. Include the campaign ID, the phone number involved, and any error messages from the campaign activity log.
Frequently Asked Questions
Does Adam charge credits for unanswered calls or voicemails?▾
Can Adam handle both inbound and outbound calls?▾
Why did Adam stop calling leads mid-campaign?▾
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