Troubleshooting
Fix common issues with widgets, channels, calls, interviews, billing, and integrations.
6 articles
Widget Not Showing or Not Connecting
Fix common Raya chat widget problems: widget not appearing on your website, stuck on "Connecting...", or blocked by ad blockers and CSP headers.
Raya Not Responding, Outdated Answers, or Too Many Escalations
Fix issues where Raya does not reply to emails, gives outdated answers from a stale knowledge base, or escalates too many conversations to your human team.
Adam Campaigns Stopped, No Audio, or Booking Failures
Fix issues where Adam's outbound campaigns stop unexpectedly, calls have no audio, or Adam fails to book meetings with prospects.
Candidates Cannot Start Interview, Audio Problems, or Scoring Issues
Fix issues where candidates cannot access Sara's interview, experience audio or video problems during the session, or receive scores that look wrong or inconsistent.
Payment Failures, Unexpected Credit Usage, and Invoice Questions
Fix payment failures, understand why credits deplete faster than expected, configure auto-top-up, and resolve invoice or proration questions.
Webhook Failures, API Errors, and CRM Sync Issues
Fix webhook delivery failures, resolve API 401/403 errors, troubleshoot CRM sync issues, and test your integrations with Teammates.ai.