WhatsApp Setup

What It Is

Capabilities

1. 1

   Receive and send messages

   Raya reads incoming WhatsApp messages and responds in real time. She supports text, images, documents, and voice notes.

2. 2

   Per-customer conversation history

   Raya remembers past conversations with each customer. She picks up where the last conversation ended, even weeks later.

3. 3

   Same knowledge base as other channels

   Raya uses the same knowledge base across chat, email, and WhatsApp. Update it once, and every channel reflects the change.

4. 4

   Rich media support

   Raya can send images, PDFs, quick-reply buttons, and list messages to guide customers through multi-step processes.

5. 5

   Template messages

   Use pre-approved WhatsApp template messages for outbound notifications like order updates, appointment reminders, and shipping confirmations.

Setup Steps

1. 1

   Configure your WhatsApp Business number

   Register a phone number with the WhatsApp Business API through Meta Business Suite. You need a verified business account and a dedicated phone number that is not already linked to a personal WhatsApp account.

2. 2

   Set the webhook URL

   In your Meta Business Suite webhook settings, paste the webhook URL provided in the Teammates.ai Dashboard under Raya > WhatsApp > Webhook URL.

3. 3

   Provide access tokens and phone number ID

   Copy your permanent access token and phone number ID from Meta Business Suite and paste them into the Teammates.ai Dashboard. Raya uses these credentials to send outbound replies.

4. 4

   Test the connection

   Send a WhatsApp message to your connected number. Verify that Raya receives and replies. Check the conversation log in the Dashboard.