How is this different from Intercom's Fin AI?

Fin suggests articles and drafts replies. Raya resolves issues end-to-end — she processes refunds, updates accounts, tracks orders, and takes real actions. Fin assists your agents; Raya replaces the need for them on routine tickets.

Can Raya work alongside Intercom's existing workflows?

Yes. Raya plugs into your existing Intercom setup — she respects your routing rules, SLAs, and escalation policies. No need to rebuild your support workflow.

Which Intercom plans are supported?

All Intercom plans including Essential, Advanced, and Expert. The integration uses Intercom's API which is available on all tiers.

Does the Intercom integration cost extra?

No. The integration is included in all Teammates.ai plans at no additional cost. You only pay for the credits your teammates consume.

Help Desk

Intercom + Teammates.ai Integration

Connect Intercom to Teammates.ai and let Raya resolve conversations autonomously — not just suggest articles, but take real actions like processing refunds and updating accounts.

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Free plan included

No credit card required

Setup in minutes

How It Works

Connect Intercom in 3 Steps

1

Connect

Authenticate your Intercom workspace via OAuth in under 60 seconds.

2

Configure

Set which conversation types Raya handles and when to escalate to human agents.

3

Deploy

Raya starts resolving Intercom conversations immediately — your team handles only what truly needs a human.

Use Cases

What You Can Do with Intercom

Real workflows your AI teammates run autonomously — no manual steps required.

Autonomous Conversation Resolution

Raya resolves Intercom conversations end-to-end — looks up orders, processes refunds, resets passwords, and updates accounts without human involvement.

Sales Lead Capture

When Intercom visitors show buying intent, Adam qualifies them through conversation, scores them against your ICP, and books a meeting with your sales team.