جولة مكتب راية: خدمة عملاء مستقلة عبر الهاتف وواتساب والدردشة والبريد

0:00Hi, I'm Raya. I run your entire support call center: calls, chats, emails and DMs.

0:06Let me show you my Desk.

0:07See everything I do, and shape how I do it, right here.

0:11Up top, talk to me in Teammate Chat,

0:14and try me in Playground before your customers do.

0:19First, put me wherever your customers already are.

0:24And I work inside the apps you already use.

0:29Want a support line? Get a new phone number from us, or keep your own.

0:36Teach me your business in Knowledge: a file, a web page, even a video.

0:43Want it done your way?

0:45Tell me in Settings: what to say, and when to bring in your team.

0:53Refunds and exceptions wait for your OK, in Approvals.

0:59On Home, see who's waiting, and how fast they hear back.

1:04In Conversations, read every chat and email, and replay every call.

1:11Analytics shows the hours I've saved you, and what your customers want most.

1:17When a customer asks something I don't know yet, I flag it.

1:21Teach me once, and everyone gets the answer.

1:26That's my Desk. From now on, someone always answers.