How is this different from a standard AI chatbot?

Standard chatbots use keyword deflection to point users to help articles. Customer Service Automation engines like Raya connect directly to your backend databases via API. When a user asks 'Where is my order?', Raya actually retrieves the live tracking status instead of sending a link to a FAQ page.

Can the AI automatically process refunds or returns?

Yes. Once integrated with systems like Shopify, Stripe, or WooCommerce, Raya can validate user identities, check return eligibility against your business policies, and execute the actual API call to process a refund autonomously.

How do you prevent the AI from hallucinating policies?

Raya operates strictly within the confines of your uploaded knowledge base and API parameters. The engine utilizes advanced Retrieval-Augmented Generation (RAG) which forces the AI to cite specific internal documents before constructing an answer.

Does this require a dedicated developer to set up?

No. You can connect Raya to Zendesk, HubSpot, and Intercom with single-click OAuth integrations. For custom backend APIs, you can import standard OpenAPI specifications directly in the dashboard without writing code.

Hi, I'm Raya
Customer Service Automation Software
That Actually Resolves Tickets.

Transform your support center with an autonomous AI teammate. Raya connects directly to your backend APIs to process refunds, update orders, and resolve complex issues instantly 24/7.

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Autonomous API EngineReading Email Context

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What sets Raya apart

Features that make support smarter

Transform your support operations with powerful AI capabilities for instant responses, personalized assistance, and seamless ticket resolution - all in one intelligent platform.

Live Chat That Converts

Experience how Raya engages with customers instantly across all your chat channels, providing consistent, personalized support.

RayaOnline

Support That Never Sleeps

Watch Raya handle customer calls naturally, understanding context and resolving issues instantly - while updating your CRM in real-time.

9:41

Customer support • In call

Raya

00:24

From Chaos to Clarity

See how Raya transforms overwhelming inboxes into organized, resolved conversations – handling everything from simple queries to complex ones.

Inbox ▾

Missing Order Inquiry

Michelle Rivera

to Support ▾

9:14 AM

Hi, I placed an order (#879) last week, but I haven't received it yet. Can you let me know what's going on?

Draft reply from Raya

Hi Michelle, thanks for reaching out. I've located your order and it left our warehouse this morning. It's now with the courier and is scheduled for delivery today by 6 pm. I've also sent you a live tracking link and notified the driver to prioritize your stop.

If you don't receive it by this evening, I can automatically arrange a replacement or issue a refund—whichever you prefer.

Automated Workflow Triggers

Raya can automatically trigger workflows during conversations, such as scheduling follow-ups, updating CRM records, sending notifications, or initiating multi-step processes based on conversation context.

Approvals, Guardrails, and Full Auditability

Ensure complete oversight with human-in-the-loop approvals, strict behavioral guardrails, and detailed audit trails for every action.

Hire Raya

“Agentic AI has emerged as a game-changer for customer service, paving the way for autonomous and low-effort customer experiences.”
— Daniel O'Sullivan, Senior Director Analyst, Gartner

In Action

Raya in Action

Our AI customer support solution is available in 50+ languages including English, Arabic (All dialects), Mandarin Chinese, Spanish, Hindi, Bengali, Portuguese, Russian, Japanese, Punjabi, French, Urdu and more.

Voice & dialectLebanese

Live demo

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