Knowledge Management Integrations
Connect Notion, Confluence, Google Drive, Dropbox, Airtable, or Google Sheets so your AI teammates can reference external knowledge sources during conversations.
Overview
Connect external knowledge sources so your AI teammates can reference company documentation, databases, and files during conversations. These are live data lookups — teammates search and read content in real-time. This is different from the built-in Knowledge Base, which uses pre-indexed file uploads. All knowledge management integrations are extended integrations available through Composio.
| Source | Data Type | Operations | Availability |
|---|---|---|---|
| Notion | Pages, databases | Search, read pages | Extended |
| Confluence | Wiki pages | Search, read pages | Extended |
| Google Drive | Documents, files | Search files | Extended |
| Dropbox | Files | File access | Extended |
| Airtable | Records, bases | List records, read | Extended |
| Google Sheets | Spreadsheets | Read values | Extended |
Built-in Knowledge Base vs External Knowledge Sources
Teammates.ai offers two ways to give your AI teammates access to company knowledge. The built-in Knowledge Base stores pre-indexed files for fast retrieval. External knowledge sources connect to live services for real-time lookups. Use both together for the best coverage.
| Feature | Built-in Knowledge Base | External Knowledge Sources |
|---|---|---|
| How it works | Upload files to S3, converted to vector embeddings, retrieved via RAG. | Connect service, live lookup during conversations. |
| File types | PDF, DOCX, MD, PPTX, TXT, JSON, HTML | Whatever the source contains. |
| Sync | Manual upload and train. | Real-time on-demand. |
| Speed | Fast (pre-indexed). | Depends on external API. |
| Setup | Upload files in Dashboard. | Contact support to enable. |
| Best for | Static docs, FAQs, product manuals. | Living wikis, databases, frequently updated content. |
Pro Tip
Use the built-in Knowledge Base for static content (product docs, FAQs, policies). Use external sources for content that changes frequently (wikis, databases, spreadsheets).
Available Knowledge Sources
Each knowledge source connects through Composio and provides your AI teammates with real-time access to external content. Raya can search your Notion workspace for answers during support conversations. Adam can pull product specs from Google Sheets during sales calls. Here is what each source offers.
| Source | Auth Method | What Teammates Can Do |
|---|---|---|
| Notion | API key or OAuth | Search pages and databases. Raya finds answers in your Notion workspace during support conversations. |
| Confluence | API token + site URL | Search Atlassian wiki pages. Great for internal documentation and SOPs. |
| Google Drive | Google OAuth | Search files by name or content. Supports docs, PDFs, and sheets. |
| Dropbox | OAuth | Access files for reference during conversations. |
| Airtable | Personal access token + base ID | List and read records from bases. Useful for product catalogs, CRM data, and inventory. |
| Google Sheets | Google OAuth | Read spreadsheet values. Reference pricing tables, SKU lists, or any tabular data. |
How to Connect
Knowledge management integrations are extended integrations not available in the standard toggle UI. To enable a knowledge source connection for your organization, contact support@teammates.ai. Our team will configure the connection, set up the required authentication, and verify access before activating the integration for your AI teammates.
Note
Extended integrations are configured by the Teammates.ai support team. Contact support@teammates.ai with the knowledge source you need and we will set it up for your organization.
Frequently Asked Questions
Do these replace the Knowledge Base?
Can Adam use knowledge sources too?
How often do external sources sync?
Is my data secure?
Related Articles
Ready to try Integrations?
Start free — no credit card required.