Knows your product, policies, and past tickets.
Trusted by customers, backed by leading funds and programs
What Raya does for your support
Drafts the reply — ready for your review.
Answers across chat, email, and social.
Works around the clock, with you in control.
Three spaces. One continuous support operation.
Move from operations to collaboration to channel testing without losing the customer context or the controls that matter.
See the work. Set the boundaries.
Raya’s Desk brings conversations, tickets, approvals, knowledge, integrations, and settings into one operational view.
Talk through the work, not around it.
Ask Raya about a ticket, review a reply, or bring Adam and another teammate into the thread with the customer context attached.
Test every channel before customers do.
Try the widget, phone, email, and other configured channels inside a safe sandbox before deployment.
See the work. Set the boundaries.
- Onboard Raya. Raya learns your business and your customers — what you sell, who you serve, and how you like to sound. Your business, Your customers, Your voice
- Feed her knowledge. Add articles, documents, your website, even YouTube links, so Raya answers from real context — not guesses. Articles, Documents, Website, YouTube
- Make her yours. Shape her instructions and the look and feel of the chat widget to match your brand. Instructions, Brand & colors, Widget
- Deploy anywhere. Embed the widget on any website, or put Raya to work across Facebook, Instagram, and WhatsApp. Any website, Facebook, Instagram, WhatsApp
- Learn and improve. Use the insights to spot gaps and keep making Raya sharper over time. Trends, Gaps, Wins
Set up Raya in five steps.
From onboarding to a live widget — a clear path to putting Raya to work.
Support that already scales with your business.
Raya keeps support moving for hundreds of businesses — reviewing customer messages, drafting replies, and staying available on web and mobile around the clock.
- More than1M+
- customer messages reviewed
- Available24/7
- on web and mobile
- More than500
- businesses supported
- More than1.5M+
- support replies generated
The support teammate that stays sharp, calm, and accountable.
Seven operating qualities that make Raya feel less like a widget and more like a teammate your support team can actually trust.
Always responsive, never intrusive.
Raya drafts when the moment calls for it, keeps quiet when it does not, and brings work back without flooding your team.
Connects to the apps your team already uses.
Raya can work across Slack, Zendesk, Freshdesk, Instagram, WhatsApp, and the CRM or support tools your business chooses.
Context-aware across support history.
Past tickets, policies, customer notes, and saved knowledge inform the next reply instead of forcing customers to restart.
Consistent across 54 languages.
Raya keeps the meaning, policy, and brand voice aligned across markets while adapting the surface language for the customer.
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Automated workflows and custom actions.
Connect the repeatable work — lookups, routing, updates, and handoffs — around the tools and permissions your business chooses.
Approvals, guardrails, and full auditability.
Sensitive work stays reviewable, policy boundaries stay visible, and the trail remains clear for every important decision.
Delegates the rest to others.
When a request belongs with sales, hiring, engineering, or the AI Co-Founder, Raya can pass the work with context intact.
Questions before you hire Raya.
How teammates use company context, browsers, connected tools, channels, and rules to own support, sales, and hiring work.
- Which channels and languages does Raya support?
- Raya handles customer support 24/7 across phone calls, web voice, WhatsApp, Instagram, Messenger, email, and live web chat. She speaks 54 languages and 19 native Arabic dialects — including Gulf, Egyptian, Levantine, and Maghrebi — while keeping one continuous conversation thread if a customer switches channels.
- Which helpdesk, e-commerce, and CRM tools can Raya use?
- Raya connects to 60+ business apps with 310 ready-made actions — including Shopify, Stripe, Zendesk, Freshdesk, HubSpot, Salesforce, Gmail, and Slack. She looks up orders, checks account history, updates tickets, and prepares refunds or subscription changes directly inside your existing tools.
- Will Raya issue refunds or send sensitive replies without approval?
- No. Routine answers and order lookups can run automatically under your policies, while refunds, credits, billing changes, and sensitive replies wait for your one-tap approval. Every draft shows the exact customer history and policy used.
- How does Raya differ from per-resolution support bots or ticket deflection widgets?
- Instead of charging per-resolution add-on fees on top of seat licenses or locking you into six-figure annual contracts, Raya starts free and runs on flat monthly Credit plans. She answers live phone calls and WhatsApp messages, executes real Shopify and CRM actions, and shares one company brain with your sales and engineering teammates.
- How does Raya hand off buyers to Adam (AI Sales) or human teammates?
- When a support conversation turns into a buying question or upgrade opportunity, Raya transfers the customer to Adam (your AI Sales teammate) in under 10 seconds with the full conversation context intact — or escalates complex edge cases to your human team so the customer never repeats a word.
- How quickly can we set up Raya?
- You can set up Raya in about 5 minutes. Connect your website, helpdesk, or store, upload your FAQs and return policies, test her responses in a live preview call or chat, and choose which actions require your approval before going live.
Hear Raya
Talk to Raya now.
Dial her Playground number, or leave yours and she calls you back — a real conversation with the customer-service teammate on this page, not a recording.
Raya isn’t the only teammate on your side.
Beyond customer support, four more AI teammates handle sales, hiring, and the work of running an AI-powered business — each a specialist in their own area. Hire one on its own, or combine them into a single workforce that works across your whole business.
- AI Co-Founder
Your AI Co-Founder
Meet AI Co-Founder - AI Engineer
Your
Meet AI Engineer
AI Engineer - Adam
Your AI Sales Agent
Meet Adam - Sara
Your AI Interviewer
Meet Sara
Raya works inside the support stack you already use
Give Raya the connected tools and permissions that help her move a customer issue forward while your team keeps its familiar systems.
Example support work trail
From request to team update
- 1Reads the request and finds the relevant customer context in Gmail.
- 2Checks the order details in Shopify and handles the support case in Freshdesk.
- 3Keeps the support team aligned in Slack when collaboration is needed.
Gmail
ShopifyFreshdeskSlackExamples shown. Available options and setup vary by tool, account, and the permissions you choose.