Tickets
Track, manage, and resolve support tickets created by your AI teammates or synced from your help desk.
Ticket Overview
When your AI teammate escalates a conversation or identifies an issue that needs human attention, it automatically creates a ticket. Tickets include the full conversation context, priority level, tags, and the AI teammate's assessment. If you have a help desk integration connected (Freshdesk, Zendesk, Intercom), tickets sync bi-directionally.
Ticket Statuses
Tickets move through the following statuses:
| Status | Description |
|---|---|
| Open | Newly created, awaiting action |
| In Progress | A team member is actively working on it |
| Resolved | Issue has been addressed |
| Closed | Ticket is finalized and archived |
Managing Tickets
View all tickets from the Tickets page in the sidebar. Filter by status, priority, assignee, or date range. Click into a ticket to see the full conversation context, update the status, add notes, or reassign to a team member.
Help Desk Sync
If you connect a help desk integration (Freshdesk, Zendesk, or Intercom), tickets created by your AI teammates automatically appear in your help desk. Status changes sync in both directions — update a ticket in your help desk and it updates in Teammates.ai, and vice versa.