Voicemail & Call Transfers
Configure how Adam handles voicemail detection, scripted voicemail messages, and warm versus cold call transfers to your team.
Voicemail Detection
When Adam dials a lead and the call goes to voicemail, he detects it automatically using telephony provider metadata. This detection happens within seconds of the call connecting. Once detected, Adam follows your voicemail strategy: leave a scripted message, skip and log only, or never leave a voicemail.
Customizing Voicemail Messages
You can write custom voicemail scripts per campaign or use the default message. Voicemail scripts support dynamic fields like the lead's name and your company name.
| Setting | Description | Options |
|---|---|---|
| Voicemail Strategy | Whether Adam leaves a voicemail when detected | Leave basic message (default), Never leave, Custom message |
| Voicemail Script | The message template Adam reads when leaving a voicemail | Custom per campaign (supports dynamic fields) |
Note:Voicemail detection relies on telephony provider metadata and may not be 100% accurate in all regions. Adam errs on the side of caution: if detection is uncertain, he treats the call as live.
Warm vs Cold Transfers
Adam supports two types of call transfers when routing a call to a human team member. Choose the type that fits the situation.
| Transfer Type | How It Works | Best For |
|---|---|---|
| Warm Transfer | Adam stays on the line, introduces the caller to the human rep, and passes context (name, reason for calling, qualification notes). Then he disconnects. | High-value leads, complex situations, VIP callers |
| Cold Transfer | Adam transfers the call directly to the human rep without introduction. The caller may need to re-explain their situation. | Simple routing, general inquiries, high-volume scenarios |
Configuring Transfers
Set up one or more transfer destinations in your Sales employee settings. Define which scenarios trigger each transfer type. For example, you can route VIP leads to a senior rep using a warm transfer, while sending general inquiries to a support line via cold transfer.
- 1
Add transfer destinations
Go to your Sales employee settings and add phone numbers or extensions for each team member who should receive transfers.
- 2
Define trigger scenarios
Set rules for when transfers happen: by topic (pricing, technical), by lead stage (qualified, high-score), or by caller type (existing customer, VIP).
- 3
Choose transfer type per scenario
Assign warm or cold transfer to each trigger scenario. Warm transfers are recommended for high-value leads where context matters.
Frequently Asked Questions
Do voicemail messages cost additional credits?▾
Can I use both warm and cold transfers in the same setup?▾
Is voicemail detection accurate for all countries?▾
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