E-Commerce Integrations
Connect Shopify or WooCommerce so Raya can access order history, customer data, and product information during support conversations.
Overview
Raya connects to your e-commerce platform to access order history, customer data, and product information during support conversations. This gives her the context to answer questions like "Where's my order?" or "What's your return policy for this product?" without asking customers to repeat themselves.
| Platform | Teammate | Data Access | Availability |
|---|---|---|---|
| Shopify | Raya | Orders, customers, products | Extended (contact support) |
| WooCommerce | Raya | Orders, customers | Extended (contact support) |
Shopify Integration
Shopify is an extended integration available through Composio. Once enabled, Raya can look up order details (status, tracking, items), customer information (name, email, order history), and product details (name, price, availability) during support conversations. This is a read-only integration — Raya cannot process refunds, cancel orders, or modify inventory through Shopify. Contact support@teammates.ai to enable Shopify integration for your organization.
Important
Shopify integration is read-only. Raya can look up order information to assist customers, but refunds and order modifications must be processed in your Shopify admin.
WooCommerce Integration
WooCommerce is an extended integration, similar to Shopify. Connection requires your WooCommerce Consumer Key, Consumer Secret, and Store URL. Once enabled, Raya accesses order data and customer information during support conversations. This is a read-only integration. Contact support@teammates.ai to enable WooCommerce for your organization.
Important
WooCommerce integration is read-only and requires setup by our support team. Contact support@teammates.ai to get started.
What Raya Can (and Cannot) Do
With e-commerce integrations enabled, Raya uses real-time order and product data to give customers accurate, context-aware support. Here is what that looks like in practice — and where the boundaries are.
| Raya Can | Example |
|---|---|
| Look up order status | "Let me check your order status" — Raya looks up the order by email or order number. |
| Share tracking information | "Your order shipped on [date] via [carrier]" — Raya reads tracking info from your platform. |
| Reference purchase history | "I see you purchased [product] on [date]" — Raya has full purchase context. |
| Check product availability | "That item is currently in stock" — Raya checks live product data (Shopify only). |
Note
Raya cannot process refunds, cancel orders, modify inventory, or update shipping addresses through e-commerce integrations. These actions must be performed in your Shopify or WooCommerce admin panel.
Frequently Asked Questions
Can Raya process refunds through Shopify?
How do I enable Shopify or WooCommerce?
Does the e-commerce integration cost extra?
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