Platform Overview
What is Teammates.ai, the three AI teammates (Raya, Adam, Sara), and core platform concepts.
What Is Teammates.ai?
Teammates.ai provides autonomous AI teammates that own entire business functions. Unlike traditional chatbots or automation tools, each AI teammate operates independently across customer service, sales, and hiring. They understand context, make decisions, and take action — 24/7, in 50+ languages including 20+ Arabic dialects.
Think of them as new hires who never sleep, never call in sick, and ramp up on day one. Raya resolves support tickets end-to-end (not just routing). Adam plans outreach strategy and books meetings (not just sending templated emails). Sara conducts full live video interviews and scores candidates (not just scheduling calls).
Pro Tip
Most teams start with one teammate and expand. If you handle customer support, start with Raya. If your priority is pipeline, start with Adam. Hiring backlog? Start with Sara. You can always add the others later — all three are included in every plan.
The Three AI Teammates
Each AI teammate is a network of specialized agents that collaborate to deliver end-to-end results in their domain.
| Teammate | Role | Channels | Key Capabilities |
|---|---|---|---|
| Raya (راية) | Customer Service | Chat, email, WhatsApp, voice, social media | Autonomous ticket resolution, refund processing, smart escalation, CRM sync |
| Adam (آدم) | Sales & Lead Generation | Voice calls, email, LinkedIn, WhatsApp, live chat | Inbound + outbound sales, autonomous meeting booking, campaign management, CRM updates |
| Sara (سارة) | Hiring & Recruitment | Live video interviews | Full live video interviews (20-30 min), 100+ signal scoring, bias-free evaluation, candidate reports |
Core Concepts
Before you deploy your first AI teammate, here are the key concepts you will encounter across the platform.
| Concept | Description |
|---|---|
| Organization | Your company workspace. All teammates, users, data sources, and billing live here. |
| User | A person on your team with a role (Owner, Admin, Manager, or Member) who configures and manages AI teammates. |
| Employee (AI Teammate) | An instance of Raya, Adam, or Sara deployed in your organization with its own configuration and personality. |
| Agent | A specialized module within an AI teammate. For example, Adam has separate chat, email, and phone agents that work together. |
| Data Source | Files, URLs, or knowledge base content your AI teammate uses to answer questions accurately (PDFs, websites, FAQs, product docs). |
| Integration | A connection to an external tool (CRM, ATS, calendar, Slack, Zapier) that your AI teammate can read from and write to. |
| Credits | The usage currency across all teammates. Credits are shared: 1 credit = 10 Raya responses, 10 credits = 1 Sara interview, 10 credits = 30 Adam voice minutes. |
How the Platform Works
Teammates.ai operates on a credit-based model. You sign up, create your organization, then deploy any combination of Raya, Adam, and Sara. Each teammate connects to your existing channels (email, WhatsApp, CRM, ATS) and starts working immediately. Your teammates learn from the data sources you provide, such as support docs, product catalogs, or job descriptions, and improve with every interaction. All three teammates are available on every plan, including the free plan. You allocate credits however you need: all to Raya one month, split between Adam and Sara the next.
Pro Tip
All three AI teammates are included in every plan, from Free ($0/month, 10 credits) to Scale ($100/month, 200 credits). No credit card required to start. A typical 20-person e-commerce team uses the Business plan ($50/mo) — splitting credits between Raya for support and Adam for visitor engagement.
Frequently Asked Questions
Do I need technical skills to use Teammates.ai?
Can I use all three AI teammates on the free plan?
What makes AI teammates different from chatbots?
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